Power Outages

If your power has been disconnected due to a past-due balance or technical issues with the electric grid, the first step is to contact your local utility company. They can provide information on your account status, billing options, and the process for restoring your service.

Once any outstanding issues are resolved or technical problems fixed, your utility will work to reconnect your power as quickly as possible.

Power disconnection can occur for different reasons, including unpaid past-due balances or technical issues affecting the electric grid in your area.

If your power has been disconnected, please contact your local utility company for information about your account status or to report an outage.

You could have a power outage in your area due to complications and fluctuations in the energy grid. These issues can be the result of inclement weather or higher-than-normal usage from hot or cold weather.

Your local utility company owns and maintains the equipment that transmits power to your home. For more information on power outages, contact your local utility.

In Pennsylvania, your local utility is responsible for maintaining the power lines, poles, and all infrastructure that delivers electricity to your home—even though you purchase your electricity from an Electric Generation Supplier.

If your power goes out, always contact your utility company to report the outage. They will dispatch crews to identify and resolve the issue as quickly as possible.

Report an Outage:

PECO

(800) 494-4000
Report an outage

In Texas, your TDSP maintains the power lines, utility poles, and electricity infrastructure necessary to deliver the power you purchase from your REP.  Always notify your TDSP during an outage so they can resolve the issue.

Here are some contact resources for Texas TDSP.

• CenterPoint Energy 1-800-332-7143
  Outage map
• Oncor 1-888-313-4747
  Outage map
• AEP 1-866-223-8508
  Outage map
• Texas New Mexico Power 1-888-866-7456
  Outage map